Information about COVID-19 and your mental health appointments
We are committed to maintaining the health and wellbeing of our clients and staff during the unprecedented challenges associated with COVID-19. Most of our clinicians have transitioned to working from home, and so the vast majority of our upcoming appointments will be delivered via telehealth.
We are committed to maintaining the health and wellbeing of our clients and staff during the unprecedented challenges associated with COVID-19. Most of our clinicians have transitioned to working from home, and so the vast majority of our upcoming appointments will be delivered via telehealth.
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Information if you are moving to Telehealth:
We understand that these times are uncertain and we all adjusting to rapid changes including the way we deliver mental health services. Please know that everyone at Psychology One is working towards providing effective, accessible and high quality services to you. We ask for your willingness to try our telehealth options that include therapy via video conferencing or telephone. Our experience so far is that using a PC can be more effective than a smart phone, however smaller devices can work well if that’s more convenient for you. If technology isn't your thing, or your internet isn't working well, we have the option of telephone too. If you choose the telehealth option of video conference you will sent a link to click prior to your session time. There is no need to download any App or program to your device. We would like to assure you that the video conferencing platforms we are using are end-to-end encrypted and secure. If you are reluctant to use the telehealth options or feel like you would like a break from therapy at this time, that is no problem. You are welcome to connect with us again when you feel ready. It may be a good time to make use of online resources - check out our resources page for ideas. For those able to do telehealth appointments, the billing arrangements vary. For clients referred under a Mental Health Treatment Plan, medicare rebates are available for telehealth until 30/9/2020. There are also telehealth options for EAP, NDIS, DVA and Victims of Crime clients. Please call the office to discuss your options if unsure (49522558). You could also use the enquiry form from our contact us page which will send an email to our team. We thank you for your understanding during this difficult time. |
Information if you are visiting our office:
Please do not attend the office if you are unwell, you have travelled in the last two weeks, you have been in contact with someone with COVID-19 or someone awaiting test results. Cancellation fees will be waived during this period - you are welcome to reschedule your appointment if in doubt. We are upholding the highest standards of hygiene and social distancing possible in the Kotara office, while we transition to using telehealth as much as possible. We are asking our clients who still attend the office to wait outside in our new outdoor waiting area. Please let the receptionist know you've arrived, and then find a seat on the verandah. |